1. Information We Collect
We collect information to provide better services to our clients and users:
- Personal Information: Name, email address, phone number, and company details provided via contact forms.
- Call Data: As a call center, we may record calls for quality assurance and training purposes.
- Technical Data: IP addresses, browser types, and cookies to improve website functionality.
2. How We Use Information
We use the collected data to:
- Fulfill service requests and respond to inquiries.
- Improve our call center operations and agent performance.
- Comply with legal obligations (e.g., TCPA compliance).
3. Data Protection and Security
Fluency LLC implements industry-standard security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the internet is 100% secure.
4. Sharing of Information
- Third-Party Providers: We may share data with trusted partners who assist in our operations (e.g., CRM providers), provided they adhere to strict confidentiality.
- Legal Requirements: We will disclose information if required by law or subpoena.
- No Sale of Data: We do not sell your personal information to third parties.
5. Your Rights
Depending on your location (e.g., California or the EU), you may have the right to:
- Access the personal data we hold about you.
- Request the deletion of your data.
- Opt-out of marketing communications.
6. Cookies
Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though some features of the site may function improperly.
